14 days for
Change your mind!
You can return an article that is not suitable, however:
▸ The article must be returned in its original packaging and still equipped with its label.
▸ The article must not have been worn, or washed.
▸ By measuring hygiene, low and sticky can not be resumed or exchanged.
How to ask
A return?
❶ On www.lingerie-sipp.fr | Log in to your customer account, heading My account ▸ Return a product.
❷ Indicate what you want (exchange, have, refund).
❸ Download your Colissimo return label.
Return label provided
for residents of mainland France, Germany and Belgium *
Prepare your package:
You can reuse your carton if it is in good condition and drag the delivery note. Paste the return label on the package and drop it in a colissimo relay or post office.
We you
offer
Exchange
Return expenses offered
When you return to return, indicate the new items you want to receive. We reserve them until receiving your return package. If the price of your exchange is lower than that returned, a refund will be issued.
To have
Return expenses offered
Your credit is credited under 48 hours after receiving your return package.
Refund
Your transfer is effective within 14 days after receiving your return package. One Preferential package of 6 € will be deducted from your refund for return fees.
The return to shop
Appointment in one of Our shops equipped with your invoice
and items to return. We then propose you:
Exchange
Choose other items in store. The potential price difference is set during cash flow or refunded by having.
Refund
As with a classic Internet return, the refund is made within 14 days and free of charge.
* For customers residing outside mainland France / Belgium / Germany:
- A return label is not provided.
- Return shipping costs are the responsibility of the customer.
- If you wish to return the parcel using your own means, please send it to the following address: LINGERIE SIPP - E-commerce Service - 2 rte de Turckheim 68124 LOGELBACH - FRANCE
- For further information, please refer to our terms and conditions, or contact us by email via the contact form or by phone at +33 (0)3 89 27 03 78.